telus billing support Options
telus billing support Options
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Each one who phone calls the tech support number is wishing to talk to a true human being as soon as possible. No person would like to really have to soar by way of a maze of inquiries in hopes of just being put within a que to talk to a true person!
• I had been bounced in between numerous agents, my calls had been disconnected, And that i received inconsistent info relating to my agreement and special discounts.
We're sorry to listen to about all of these complications you've experienced with both equally tech support and billing. Be sure to deliver us a private information, and we’ll get the job done to acquire you the aid and observe-up necessary to solve these troubles as soon as possible.
I am endeavoring to renew my Web service once the two yr contract expired. We even have fundamental cable which I under no circumstances use and wish to eradicate. It's not possible To do that on-line, as well as cell phone number for support is incredibly effectively hidden. I ultimately got it from a reseller. I called the amount, and listened to AI try to acquire me to do it on the net, but you can't end using a service on the internet.
You can only modify it. I waited for an hour or so about the phone to talk to a human. He was practical, but needed to redirect me to another particular person. I used to be then on maintain for an additional hour. They presented me a much better offer, but it surely wasn't what was made available on the web. Those discounts are for new customers. For a faithful customer I must pay out $seventy eight compared to $sixty for any new customer, for that service I wanted.
I'd personally also like to know why this was eradicated? Appears Silly that we now have to contact tech support to accomplish a thing that we failed to need to have the for Beforehand
I'm writing to specific my deep dissatisfaction With all the customer service I obtained while aiming to explain the main points of my new agreement and special discounts. My the latest working experience has still left me emotion pissed off, undervalued, and concerned about your team's overall high quality of support.
• I spoke to a number of brokers, including Maria and Regal, who could not give clarity or escalate my situation as asked for.
I had to Call CS these Telus technical support days with Chat plus the Division I want to speak to is just obtainable by cellphone. The CS on Chat arranged a connect with again at an agreed upon time slot. When that Division named me later I bought every thing sorted out.
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It took place on Sunday that I had a horrible situation. But I had been delighted to discover that this website worked on weekends. And Helen granted me enable, time, and patience to resolve the problem. I'm so grateful I can not inform!
The TELUS team acknowledges that our perform spans a lot of Territories and Treaty regions and we are grateful for the normal Understanding Keepers and Elders that are with us right now, individuals who have absent ahead of us as well as the youth that inspire us.
Skilled was extremely practical. I used to be having very discouraged as nothing at all gave the impression to be Doing work. He walked me as a result of the process with straightforward Recommendations. And it last but not least worked. Excellent task!
I used to be at last offered circumstance number 21911243 and instructed that a supervisor would phone me back again within two hours, which didn't occur. Instead, I had been knowledgeable that I required to wait around 24 several hours.